There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. How do I get a refund or exchange? A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Contact Us. Our operating hours are Mon-Fri 9am-5pm. All refund requests are being processed within 14 days. Consumers are reporting waits of more than two mo. For instance, ticket-holders to the Formula One event in Melbourne were offered refunds, and Ticketek has committed to providing refunds for cancelled events. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Can I get a refund? Contact Ticketek for refund requests, exchange of date, exchange of ticket type, refundable ticket enquiries or enquiries regarding ticketing . Ticketek Singapore will not be responsible if you encounter any loss in internet connection during the payment process. It is outrageous if you plug in a seating requirement for a group size, say 4-5 seats, suddenly you get a better row offered. Currently refunds are . All refunds for cancelled or rescheduled events are managed by Ticketek. The concert was cancelled and I cannot make the rescheduled date. For any enquiries, please contact us at customercare@ticketek.com.sg Accordingly, to . One punter expressed concern to the ABC she was told by Ticketek they had no record of her account or the 700 dollars worth of tickets she bought. . How do I contact Ticketek? Frequently Asked Questions Refundable Tickets If you are unable to attend the new performance date a full refund is available. . Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law).You can view our Terms and Conditions of Sale here.. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances, so incorrect purchases or a change in your ability to . What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? All existing tickets remain valid for the new performance date, you do not need to exchange your ticket or contact us. You might have a bit more trouble getting a refund if . * 2. If your event has been rescheduled then refunds are available on request, and please check the announcement email for a deadline. You must provide the following details for your request to be reviewed: These will be sent to the card used to purchase the tickets initially and can take up to 20 working days. When submitting your request, it's imperative that you follow the instructions to ensure your request is . If you wish to request a refund on your Carols on the Coast ticket, please complete the following form before 11:59pm on Sunday 27 December 2020. If you are unable to attend a new date then refunds for rescheduled shows are available on request. The competition watchdog is being urged to investigate Ticketek over delays in processing customer refunds. My Ticketek; Venues; Please refer to Ticketek's Terms of Sale for further information or contact us for further assistance. Contact Us. Please do not contact Ticketek regarding your refund, we will contact you once your refund has been processed. Even if you don't receive this information, you will still receive a refund. If you are looking for past information, then . TAS Agencies. User #84386 1122 posts . Contact Ticketek for any groups queries regarding ticket delivery, adding/removing tickets to or updating the contact details on an existing booking. Contact ticketek. . All refunds for cancelled or rescheduled events are managed by Ticketek. For general event information such as prices, on sale dates, venues, etc, please use the Search above to find the most up-to-date information. Have more questions? Ticketek was in the top three most complained about businesses in NSW late last year Many customers are complaining to regulators about large delays in getting refunds Ticketek says everyone who has requested a legitimate refund will receive it as soon as they can process it Submit a request. Please do not contact Ticketek regarding your refund, we will contact you once your refund has been processed. Ticket Dispatch Schedule; How do I contact Ticketek? Safe, Fast and Verified The official Ticketek Aus account - tour announcements, news, ticket offers, and instant updates on events! without refund. Please note that it may take up to 20 days for Ticketek to process your refund. Tranaya: No answer to the phone is there another phone line to contact. You may be able to do this via . From November 2021, Ticketek will be the supplier for tickets to all Adelaide Festival Centre events. - Accessible Bookings Assistance Purchasing Tickets Exchange My Tickets Feedback General Enquiry Group . SA Agencies. If you have a question about a ticket you have already purchased, please complete & submit the online form below. Read the Fair Access To Tickets information Ticketek takes the issue of scalping seriously. Ticketek has a clause in its terms and conditions (known as a force majeure clause) saying that ticket holders are not guaranteed a refund if people are unable to attend due to the outbreak of disease, but Consumer Action Law Centre CEO Gerard Brody has advised ticket holders to demand a refund in any event, since big ticketing companies like . General Terms and Conditions. -. If your original ticket purchase was via credit card and that card has subsequently been cancelled or has expired, or you purchased at an Agency, please include your bank account details for us to process your refund. VIC Agencies. Those that can't make the new date can contact Ticketek directly for a full refund here. Related articles. "Every concert that's on at the moment, typically on the day between 50-150 people have covid or are a close contact and can't go.". Please note all refund requests must be . . Please ensure you request your refund before the deadline. You do not need to request a refund on your Refundable . In the event your credit card is charged but seats are not secured, Ticketek Singapore will refund to you IN FULL the amount charged. Don't Buy with Ticketek & Expect a Refund if The Show Is Cancelled - Insurance Fraud. User #84386 1122 posts . QLD Agencies. © 2022 Ticketek Pty Ltd (ABN 92 010 129 110). Safe, Fast and Verified . Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. All refunds for cancelled or rescheduled events are managed by Ticketek. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. As BASS continues to transition to Ticketek, you may still be able to purchase some events through BASS. Hundreds of angry Ticketek customers have taken to social media claiming they have been waiting weeks to get their money back from cancelled sporting matches, music concerts and other arts events . Sell tickets directly from your Ticketek Account. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). What is Ticketek's refund & exchange policy? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Check with the agent about what's happening. We can't issue a refund to any new cards you might have. REFUNDABLE WORDING We provide refunds if… You are unable to Attend the Booking due to any of the listed reasons and have provided the required evidence shown in the individual reasons section below, subject always to the General Conditions of Refund. You can check when events have been cancelled and the refund status here. The Australian ticketing outlet has also been criticised by Harry Styles fans on TikTok. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. If you are unwell, with any Covid-19 symptoms, contact . Please note: We can only assist those who purchased their tickets on Ticketek, the authorised ticket seller for the Regent Theatre in Melbourne, or through approved partners. Submit a request. The company defended itself to the ABC, saying it's processing 20 times more refunds than it did pre-COVID and that 90 per cent of customers got their money back within 10 days of cancellations . Due to the large number of requests we receive, it is taking us longer than usual to respond. Tour announcements, info, and special offers! If we don't have an up to date email address for you, don't worry! You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Submit a request. Questions? Due to the large number of requests we receive, it is taking us longer than usual to respond. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. This website will guide you step by step to submit a refund request and should take 10-15 minutes to complete. . However, Mr Jones has apologised and admitted they . If you need to contact us, please follow the steps here. You do not need to contact us. I tried to contact Ticketek to rebook for another game but that was impossible due to their poor phone abs online service. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. We can . I'd probably just suggest to you getting in contact with consumer affairs, I have had a couple of wins with them in the past. If your tickets are for a show that is cancelled please wait for the venue to contact you with options as ticket protection doesn't cover cancelled show where the venue will be offering refunds & exchanges. If you purchased your tickets at a Ticketek agency or paid in full using gift vouchers, please contact . If you purchased your tickets from a Ticketek agency, please contact us here. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. If your event has been rescheduled then refunds are available on request, and please check the announcement email for a deadline. . 0330 057 1803 Monday - Friday, 7am - 4pm UK Time (excluding public holidays) +1 888 217 5964 Monday - Friday, 1am - 11am Eastern Time (excluding public holidays) How Can We Help You? ACT Agencies. I paid the extra for insurance but like one of the other reviews says it's a con as the insurance contact is Ticketek! "COVID is not over for companies like ours. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. From the Ticketek web site. Further information can be found here to assist with locating your customer ID. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. In multiple videos, fans have alleged that after attempting to get in contact with Ticketek for a refund . Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Check out Ticketek Marketplace After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here. Refunds for cancelled events will be processed automatically and will be returned to the original point of payment. Last Updated - 10 November 2021 Refunds. You will need to provide some form of ID so that staff can access your Ticketek account details. The game was postponed and I was unable to attend the rescheduled game. NSW Agencies. Please email your refund request to online@ticketek.co.nz quoting your Ticketek transaction or account number. Management is a shocker. Refund, Exchange & Payment Enquiry. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy. Please comply with any stated ticket limit for this event. Refunds for cancelled events will be processed automatically and will be returned to the original point of payment. you are responsible for knowing the contact details of . Ticketek Entertainment Group CEO Geoff Jones told Ben COVID is leading to a huge amount of cancellations. General Enquiry Accessible Seating Troubleshooting Refund Requests Complaints and Feedback Remember some tickets may have their delivery delayed. published 2 days ago. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. 1,227 talking about this. 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